Using an Agile way of working to unify a globally dispersed organization

November 11, 2019 Focus area: Scaling Agile

PCCW Global is the international operating division of HKT, Hong Kong’s premier telecommunications service provider. Covering more than 3,000 cities and 160 countries, the PCCW Global network supports a portfolio of integrated global communications services including connectivity, applications, and tailored solutions facilitated by its on-demand digital software defined interconnection system.

PCCW Global is headquartered in Hong Kong, and maintains regional centers in Belgium, China, France, Greece, Japan, Korea, Singapore, South Africa, the United Arab Emirates, the United Kingdom and the United States of America.

BlinkLane Consulting and Gladwell Academy supported PCCW Global in its quest to deliver more value and increase predictability of delivery. This case study describes the start of the Agile Transformation for PCCW Global’s mobility and voice business.